Edbert Masri
Ed is an IT Helpdesk Specialist with over 10 years of experience providing technical support across a wide range of environments. From a young age, he enjoyed helping people and figuring out how to fix things, which naturally led him to a career in IT. Ed is ITIL v4 certified and is currently pursuing credentials in IT and Cyber security to expand his technical expertise. He has extensive experience troubleshooting Windows and macOS systems, Microsoft 3654, Active Directory, hardware and software deployment, system imaging, printer and peripheral support, ticketing systems, user account administration, and network troubleshooting.
He enjoys collaborating with teams to ensure employees have the technology and support they need to be productive and successful and takes pride in helping his coworkers develop their technical skills through knowledge sharing and mentorship.